support & maintenance

Flexibility lies at the heart of IKM's support services. Based in our Hampshire centre, our support numbers more than 30 specialist engineers. Support is available on an ad-hoc or contracted basis, providing back-up 24/7, 365 days per year. Our SLA (Service Level Agreement) is based around a 4-hour response time with UK wide coverage.

Our Support Offerings Include:

- Performance Audits
- Network Monitoring
- On-Site and Off Site Preventative Maintenance
- 3rd Party Maintenance

The Support Services offered by IKM are as flexible as our cabling services. We have back-up and escalation procedures to ensure our rapid response team successfully respond to each client’s specific requirements.

At IKM we believe our best interests are served by keeping our clients Communications Infrastructure in peak condition and continually providing optimum performance. Our constant aim is to minimise user downtime.

Please contact for more information