Service & Maintenance

Service & Maintenance

At IKM, we prioritise keeping your data cabling and security systems operational when you need them most. We take the time to understand your unique requirements and provide expert guidance on the best maintenance solutions for your needs. Our security system maintenance services include callouts and remote troubleshooting, ensuring your systems remain fully functional long after installation.

We recognise that regular servicing and maintenance are critical to the reliable performance of your data cabling and security systems, whether in residential apartment complexes or industrial facilities. Our tailored solutions include scheduled site visits and comprehensive support through customisable Service Level Agreements (SLAs), designed to meet the specific needs of your property or facility.

Trusted Partner

As your trusted partner, we offer a complete solution for both installation and ongoing maintenance. From CCTV, Access Control, and Intercom systems to IRS TV and Intruder Alarms, we ensure your infrastructure runs seamlessly.

For existing systems, we provide one-time service visits or can take over your current maintenance contract for continued reliability.

What’s Included in Our Maintenance?

Our maintenance care plans feature remote troubleshooting, and regular system checks to ensure your systems are always ready when you need them. After each maintenance visit, we provide a detailed engineer report, giving you complete transparency and confidence in your system’s performance.

Wingate have engaged IKM on numerous data and comms contracts at our secure MOD project, where John Leach and his team have excelled in understanding the security complexities and in their standard of work.

The works were carried out safely, to programme and budget and without incident, under demanding circumstances. The installation was tested and signed off and approved by the Clients representatives, who told me personally the standard of work was to the highest standard they have seen for some time.

I would have no hesitation in recommending IKM to anyone.

Paul Gardiner, Wingate Building Services

We have always found IKM to be highly professional and eager to assist with all aspects of project delivery. Their project management, planning, and engineering expertise have been invaluable. IKM consistently demonstrates flexibility, cost-effectiveness, and a can-do attitude, making them a trusted partner in our projects.

Neal Bates, Head of Delivery, Capita

IKM have been Cardiff University’s incumbent structured cabling supplier for well over 10 years now. We are lucky to have them working in partnership with us, and time and again have benefitted from their expertise and professionalism. From the rapid response to ad-hoc minor repairs, to the design and implementation of infrastructure deployments in large scale buildings and backbone installations, IKM have all aspects covered. In recent years IKM have assisted us with the design and deployment of Wireless networking and VoIP telephony system rollouts. Their input and assistance has been integral to our service delivery to over 30,000 students and 6,000 staff.

Andy Pilcher, Cardiff University

The IKM team is friendly, helpful, and reliable, always going above and beyond to meet our needs. Their exceptional support and maintenance services have been invaluable to our business. We highly recommend them to any company seeking dependable and professional assistance.

Darren Chown, Operations Manager

Case Studies

All Case Studies
IKM Case study: Genetic Research Centre: Commscope Propel

Genetic Research Centre: Commscope Propel

Infrastructure

New IT infrastructure for a research organisation providing bespoke sequencing and bioinformatic analysis to research scientists within the healthcare sector.
Infrastructure Read In Full

Get in Touch

01252 365700

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